Terms of Service
These terms set out the rules that users and VPNQL must follow when using VPNQL’s international network access subscription service. Please read them before using an account, starting a subscription, or connecting to a route. The service described here is subject to the clients and routes actually provided and the subscription details shown in your account.
Service Description and Scope
VPNQL provides international routes for cross-border access, along with compatible client software for Windows / macOS / iOS / Android / Linux. Coverage includes 120+ countries / 220+ routes. Available regions, route types, and connection status are shown in the service interface at the time of use. Local network conditions, destination website policies, and device settings may affect your connection. No route is guaranteed to work for every website or purpose at all times.
Get clients and subscription details through the links in your account. The plans, available data, and subscription status shown on your account page are the reference for the current scope of service. Before switching routes, check the relevant region and route type, then confirm whether the service you want to use is accessible.
Accounts and Subscriptions
No email address is required to create an account; just choose a username and password. Keep your login credentials secure. You are responsible for subscription use under your account. You can be online on any number of your own devices at the same time. This does not permit reselling a subscription, publicly sharing credentials, or sharing account or subscription details with unrelated parties.
Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packs remain valid until used and do not expire. Check plan allowances and prices on the plans page before choosing a service. Payment methods: Alipay / WeChat Pay / USDT. Subscriptions are for the account holder’s use under these terms and may not be split, transferred, or provided to third parties under any other arrangement.
Acceptable Use and Account Actions
You must comply with the laws and regulations where you are located and with the applicable rules of international websites you access. Do not use VPNQL for unlawful purposes or use its routes to violate others’ rights, disrupt network operations, or access systems or accounts without authorization. You are responsible for determining whether the content you access and your intended use are lawful.
If an account is found to be involved in reselling, sharing a subscription with unrelated parties, unlawful use, or conduct that materially disrupts the service, VPNQL may investigate and take necessary measures, including restricting connections, suspending service, or terminating the account. Any action will take verifiable usage into account. You may explain the situation through a support ticket in your account. Account actions do not change the refund application rules in these terms.
Service Availability and Limitations of Liability
Routes may be temporarily unavailable due to maintenance, local network changes, upstream adjustments, or the policies of destination websites. VPNQL may adjust available routes as service conditions change. The regions and route types listed do not guarantee a specific connection speed, uninterrupted availability, or access to third-party websites. If you have connection issues, try another region or route type and check your local network and client settings.
VPNQL is not responsible for controlling external systems or access issues caused by your device, local access network, third-party websites, or factors beyond the service’s reasonable control. Nothing in these terms excludes user rights that cannot be excluded under applicable law or affects your right to request a refund under the refund policy.
Refund Policy
You may request a full refund within 14 days of your first payment, no reason required. To apply, sign in to your account and submit a support ticket so we can verify your payment and account records. This refund policy applies within the stated period following your first payment. For other account or order questions, submit a support ticket through your account; VPNQL will review them based on the relevant order details.
Before applying, keep your order details in your account and specify the payment record in question. You can submit refund requests and connection issue reports separately to keep each request clear. Reporting a connection issue is not a prerequisite for requesting a refund.
Changes to These Terms
If the service or applicable rules change, VPNQL will update this page and show the update month at the top. Review the current terms before starting or continuing a subscription. For questions about an active subscription, submit a support ticket through your account so the relevant order and applicable rules can be checked. Changes to these terms do not automatically alter existing payment records or previously submitted requests.